Do you offer training for our sales staff?
Our site is set up to be very intuitive and easy for the dealer, their staff members and customers to use. If you would like additional help or training please let us know.
Do we need to accept credit cards to use your 0% APR credit card program?
Yes you will need to have a merchant processing account in place in order to accept our 0% APR cards. If you need any help setting up please contact your rep for the very best rates for merchant card programs.
Can we link to your site from ours?
This is the only requirement that we have to work with us. Doing so will make it easier for your clients and sales staff to find our loan portal and increase the effectiveness of advertising that you offer financing. We will email instructions to you after enrollment and you can forward the linking badge to your webmaster.
What is our dealer number?
We do not assign a dealer number to your account. All loans must be applied for and submitted by the consumer and not the contractor. The best way to track your loan or card approval is to be present when the customer applies. We are unable to track or provide details about specific customer approvals due to privacy regulations.
How long do you take to fund?
Most loans fund in the 5 day range. The 0% credit card products require 2 days to be set up and 5 days to mail the card to the customer. You must be set up to accept credit cards in order to use the 0% card programs. The cards will be branded as Visa, MasterCard, or Discover depending on the program selected. You will still have to pay the merchant fees that you already pay to your service provider to accept cards.
How often do your programs change?
Due to the nature of the banking industry and the large number of products and programs that we offer, we are unable to predict when rates and program parameters will change. The loan portal is dynamic and will always have the most up to date info on each product and program. We suggest you visit the site often to make sure that you are current on all of our best offerings.
How do we insure that we get paid?
We advise our dealer partners to make sure that they get a signed contract and a deposit from the customer so that there is no concern that the dealer will not get paid.
Can we complete a paper application and then key in the customer’s data back in our office?
Unfortunately not. We need the customer to complete the application on our loan portal so that they can be advised of and agree to the terms of service of the loan or card product. We also have fraud protection measures in place to make sure that the customer is the one completing the application.
What types of products can you finance?
There are no restriction on the type of products and services that we can finance. Any product or service that you provide will be financed.
How much is your discount fee?
We do not charge any buy downs or discount fees to the dealer whatsoever.
Is there a sign up fee or dealer application we need to send or complete?
There is typically a nominal set up/ enrollment fee but please check with your agent for any special promotions or discounts. We want to make using our programs as easy as possible so there is very little paperwork or time to get set up. In addition since we fund the client directly via a direct deposit to their bank account or a credit card that they are sent we will not need your business financials or any long application process that other finance companies require. You and your customers can start using this site immediately.
How long does it take to get a loan approval?
The most of our loan programs on our loan portal will give an instant approval in 60 seconds or less from the completion and submission of the online application. In some case the 0% programs will require additional time to approve or decline the applicant.
Where do we send the home improvement contract and completion certificate?
The customer is underwritten and funded directly so we do not need to see your sales contract or completion certificate. The client is funded up front and you can make any arrangements that you want to structure payment to your company with the customer.